With PagerDuty integration, we wanted to ensure that any critical information about customer-impacting issues is exchanged instantly among support and incident teams.

New way to create tickets in Slack вЂ“ Shortcuts.

These include the ability to invoke the new ticket form via Slack Shortcuts, Custom Field support for new ticket forms, the option to group notifications for the same ticket in a single thread, and more.

We shipped a bunch of new enhancements to the already popular HappyFox вЂ“ Slack integration.

HappyFox Ticketing Notification inside Teams.End-users can search for knowledge base articles or create tickets directly within Teams. Agents can keep an eye on the latest ticketing activities through configurable notifications that pop up inside Teams channels.ДЄdmins could also automate notifications based on conditions and never miss new tickets that require resolution. With Microsoft Teams integration, we wanted to help support teams collaborate with subject matter experts in a platform that fosters collaboration. We built whole new integrations within HappyFox with additional key enhancements. Improved Remote Collaboration for all TeamsДЄmidst the COVID-19 pandemic, we understood the need to build features that would improve the collaboration experience among multiple teams for lightning-fast customer support. Manage Contact Group Articles inside HappyFox.The contact group members would need to log in to their support center to access these articles. You can now selectively share knowledge base articles with members of a contact group. We introduced a brand new visibility mode for articles вЂ“ вЂњ Contact GroupвЂќ. Contact Portal v2.0 packs nifty features like the ability for contacts to close tickets, a new compact ticket list view for contacts, and more. We did a major overhaul of the contact portal module to make it easy for your customers to track and manage their tickets. In-app, no-code, Support Center Builder.Support Center v2.0 comes with a no-code page builder, mobile responsive layout, and advanced SEO capabilities. We revamped the support center module to make it more intuitive for your contacts to help themselves. Some of the features and improvements we delivered include: Support Center v2.0 We started off the year 2020 with an emphasis on improving the self-service experience for your customers. Improved Remote Collaboration Among Multiple Teams.Д®nhanced Self-Service Experience for Contacts.Enhanced Self-Service Experience for Contacts.

Happyfox chat integration